This course is being replaced with an online course, but is still taught as part of the Improving Document Production course.
Why is this course essential?
Every knowledge worker in the world is trying to improve the performance of something or someone, but who is improving the improvers?
This inspiring half-day course will shift the mindset of you and your colleagues so you are all clear about the ingredients and conditions for optimal performance. Run across an entire organisation, this course helps everyone to understand the nature of a service-based workforce that hums.
The course also highlights to individuals and managers which skills and strategies are essential and, of those, which ones need improvement or transformation.
What does this course cover?
Based on Nakedize’s simple Optimal Knoweldge Working framework, this course explains how knowledge workers deliver value by solving problems and realising opportunities.
The course teaches you how to work in a manner that optimises the value you deliver from your knowledge through four logical steps: (1) illuminate value, (2) design solution, (3) design change, and (4) design information.
This course also reminds you that to be an optimal knowledge worker you need to be proficient in three essential skills (thinking, change, writing) that do not feature in most tertiary qualifications.
Likewise, for anyone with managerial responsibilities, the course will remind you that you need a confident understanding of three essential strategy areas (systems, transformation, information) – topics that are also absent from the curriculum of most tertiary qualifications.
What will you learn?
On this fast-flowing half-day course, you will be introduced to an invaluable set of knowledge comprising:
- The definition of ‘optimal’
- The ingredients and conditions for optimal performance in general, and optimal knowledge working in particular
- The single most important factor influencing efficiency and effectiveness
- How knowledge workers deliver value
- The impact of culture and systems on individual performance
- The impact of fast and slow thinking on innovation and the quality of solutions
- The fundamental difference between improvement and transformation
- The principles of persuasion
- The core components of change management
- The qualities of effective writing in a context of extreme information oversupply
- The optimal process for efficiently designing effective information
- The benefits of clear briefs and robust outlines in the writing process
How do you book this course?
This course is no longer being offered in person. But contact us if you would like to be notified when the course has been converted into an online course.